Comcast Cybersecurity: Director, Security Operations and Incident Response

About the role

At Comcast, we are committed to providing secure and reliable services for our customers, employees, and business partners. As the Director, Security Operations and Incident Response, you will lead the enterprise cyber defense function responsible for detecting, analyzing, hunting, escalating, and responding to cybersecurity threats across Comcast. This role is accountable for scaling Comcast’s Security Operations Center, Security Incident Response Team, threat hunting, and threat detection capabilities to meet a materially changed threat environment. Comcast must be prepared to manage multiple major incidents concurrently, maintain high-quality response under elevated case volume, proactively identify emerging threats, and continuously improve detection coverage across enterprise environments. The Director will provide strategic leadership, executive-level incident command, operational transformation, and cross-functional coordination across Cybersecurity, IT, Legal, Privacy, Communications, Engineering, Product, and business leadership. This leader will also partner closely with engineering teams to improve the tools, data pipelines, dashboards, automations, and workflows used by cyber operators every day. This is a critical leadership role responsible for protecting Comcast, our customers, our workforce, and our network from high-impact cyber threats.

Core Responsibilities

• Lead and scale Comcast’s SOC, Security Incident Response Team, threat hunting, and threat detection functions, ensuring the organization is trained, equipped, and structured to respond effectively to routine security events and major incidents.
• Build the operating model, staffing approach, escalation paths, runbooks, and surge capacity required to manage multiple concurrent major incidents.
• Serve as a senior incident commander for high-severity cybersecurity events, coordinating response across technical teams, business stakeholders, legal, privacy, communications, and executive leadership.
• Lead Comcast’s threat hunting function to proactively identify adversary behavior, emerging attack patterns, control gaps, and high-risk activity before it becomes a major incident. Including leading Purple Team activities.
• Own and mature the enterprise threat detection strategy, including detection coverage, alert fidelity, tuning, detection lifecycle management, and alignment to threat intelligence, adversary tradecraft, and business risk.
• Partner with security engineering, data engineering, platform engineering, and product teams to design and improve the tools, pipelines, dashboards, automations, and case management workflows used by cyber operations teams.
• Drive continuous improvement across SIEM use cases, endpoint detections, cloud detections, identity detections, network telemetry, enrichment pipelines, automation, and analyst workflows.
• Ensure lessons learned from incidents and hunts directly inform new detections, improved runbooks, stronger controls, and better response procedures.
• Develop and continuously improve incident response strategy, severity models, communications protocols, after-action reviews, and remediation tracking.
• Establish executive reporting on incident trends, SOC performance, detection quality, threat hunting outcomes, operational capacity, readiness gaps, and enterprise risk.
• Define and track metrics for mean time to detect, mean time to respond, alert quality, false-positive reduction, detection coverage, incident conversion, hunting outcomes, case volume, backlog, and major-incident readiness.
• Manage relationships with external incident response providers, security vendors, technology partners, and strategic service providers to ensure effective support during critical incidents.
• Ensure SOC, incident response, threat hunting, and detection practices align with regulatory expectations, internal policies, industry frameworks, and enterprise risk management requirements.
• Provide leadership to managers and technical teams, including goal setting, performance management, workforce planning, coaching, and career development.
• Represent Comcast as a senior subject matter expert in security operations, incident response, threat hunting, and threat detection.

Required Qualifications

• 10+ years of relevant cybersecurity experience, including leadership experience in cybersecurity operations, security incident response, threat hunting, threat detection, or enterprise SOC functions in a large, complex environment with at least 5 years of experience managing leaders of people.
• Demonstrated experience managing high-severity cybersecurity incidents, including executive communications, cross functional coordination, containment strategy, remediation oversight, and post-incident improvement.
• This role supports a 24x7 cybersecurity operation and requires availability outside of standard business hours, including nights, weekends, and holidays, during critical incidents and high-severity security events.
• Strong leadership experience building, managing, and scaling technical security teams, including managers, incident responders, SOC analysts, threat hunters, detection engineers, and specialized security professionals.
• Deep technical understanding of modern security operations, including SIEM, EDR, threat intelligence, malware analysis, digital forensics, cloud security, identity security, network security, automation, and detection engineering.
• Experience partnering with engineering teams to build, improve, and operationalize security tools, data platforms, dashboards, automations, telemetry pipelines, and analyst workflows.
• Proven ability to make high-impact decisions under pressure and lead teams through ambiguous, fast-moving security events.
• Experience developing incident response operating models, playbooks, escalation procedures, readiness exercises, metrics, and continuous improvement programs.
• Strong understanding of adversary tradecraft, threat hunting methodologies, detection lifecycle management, and frameworks such as MITRE ATT&CK.
• Strong executive communication skills, including the ability to brief senior leaders on risk, impact, operational status, capacity gaps, and recommended actions.
• Ability to collaborate effectively across Cybersecurity, IT, Legal, Privacy, Compliance, Communications, Engineering, Product, and business leadership.
• Relevant industry certifications preferred, such as CISSP, CISM, GCIH, GCIA, GCFA, GNFA, GMON, or other GIAC certifications.

Skills

• Executive Presence
• Cyber Operations
• Security Incident Response
• Artificial Intelligence (AI)
• People Leadership