COLTS PT Dispatcher/Administrative Assistant

About the role

Lee County is seeking a qualified candidate to provide dispatching and administrative assistance for the COLTS operation. Work is coordinated, observed, reviewed, and evaluated by the Administrative Associates and Transportation Director.

Responsibilities

• Assisting with scheduling and recording verification for routing details and payment authorization
• Assisting with walk-in and telephone customers to facilitate their requests and inquiries
• Providing back-up assistance to administrative staff as requested and needed
• Other responsibilities will be assigned as needed

Knowledge, Skills, and Abilities

• Comprehensive knowledge of local government operations and services
• Strong data entry skills and a solid understanding of customer service principles
• Provide courteous, knowledgeable assistance to COLTS passengers and contractors
• Uphold confidentiality at all times
• Effective communication skills, both oral and written
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Publisher
• Training on Trip Master software is required
• Flexibility in scheduling is essential, including availability for early morning shifts

Qualifications

• High School diploma or GED
• At least two years of data entry and customer service or public contact experience, preferably in local government
• Valid driver's license in the State of North Carolina
• Preference will be given to Associate Degree in Office Administration or other administrative degree

Requirements

• Pre-employment drug testing, as well as random drug testing throughout employment tenure, are required under the regulation of the Federal Transit Administration
• NC SBI Electronic Fingerprinting and Criminal History Background Check are required prior to employment

This response is AI-generated, for reference only.