PT Operations Assistant

Primary Responsibilities

• Greet all members and guests who enter the facility, ensuring proper identification is used.
• Communicate and enforce all policies and procedures to patrons in regards to access control, sales, and registrations.
• Be knowledgeable about programs and services offered by University of Recreation & Wellbeing in order to communicate all policies and procedures to patrons and guests and answer questions they may have about our facility, memberships, or programs and services.
• Provide tours to current and prospective members of the Recreation Center.
• Continually monitor and maintain cleanliness of entire facility, including, but not limited to, lobby, fitness spaces, equipment, locker rooms, and restrooms.
• Understand and demonstrate competencies in department Emergency Action Plan.
• Ensure facility laundry is completed throughout the day.
• Keep a clean and presentable workspace.
• Represent University of Recreation & Wellbeing at all times.
• Aid the Operations Supervisor/Professional Staff with tasks as requested.
• Other duties as assigned.

Financial Abilities

• Handle and count money while reconciling money drawer.
• Take payments for guest passes and single-use towel services.

Equipment Issuance and Inventory

• Issue reserve racquetball and squash courts for patrons.
• Issue equipment through Rec Automation.
• Complete inventory checklists and communicate to the supervisor when equipment is not returned.
• Properly enter student and guest information into database.
• Document all access control and system issues.
• Relay pop-up messages to members and troubleshoot accordingly.

Administrative Responsibilities

• Attend staff meetings and trainings hosted by University of Recreation & Wellbeing.
• File all forms in the appropriate areas at the end of each shift.
• Check email on a regular basis for communication amongst Operations staff.
• Maintain the intranet for announcements and resolution of issues affecting Operations staff.
• Maintain lost and found database documenting items found within the Recreation Center and inquiries from patrons regarding lost items.
• Other duties as assigned.

Qualifications

• Must be actively seeking a degree at Cleveland State University.
• Ability and willingness to enforce policies and handle conflict.
• Strong customer service skills and basic knowledge of computer skills.
• Ability to handle several tasks at once with frequent interruption.
• Ability to be certified as a CPR/AED/FA Professional Rescuer through the American Red Cross.

Work Environment

• Office environment/fitness center environment.
• Moderate to loud noise.

Physical Demands

• Standing or walking.
• Repetitive wrist, hand, or finger movement (while operating computer equipment).
• Occasional bending, stooping.
• Eye-hand coordination (keyboard typing).
• Hearing and talking.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.