Color Crew Team Member

About the Role

Colorists on our Color Crew are comfortable in a fast changing environment, love beauty and/or hair color, enjoy helping people and solving problems and has a voice that make folks feel like they are chatting with a long lost friend. You can operate in a fun and fast-paced team, can shift from responding beautifully to emails, chats and calls to coloring a model in our office.

Responsibilities

• Help our customers understand our products, select the appropriate color or styling product and build relationships that create passionate Madison Reed evangelists.
• Respond to emails, chats, calls to provide color consultations and answer support issues.
• Work closely with our management, marketing, engineering & operations teams to target issues, streamline process and assist in intelligently building our wonderful business.
• Learn a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Requirements

• Licensed cosmetologist a must
• Minimum 1 year salon experience
• Customer Service/Contact Center Support experience
• Strong typing skills
• Use technology in your everyday life
• Able to work 4-5 days a week including a Saturday or Sunday. Shifts are 6-8 hours.

Qualifications

• Passionate about providing the best possible experience and delighting our customer in every way.
• A problem solver. You work on resolutions to any customer issue, fast.
• Want to learn, grow, and develop your professional skills both in customer care as well as beauty, hair and hair color
• Not easily ruffled. You have superior organizational skills; integrity and great follow through on tasks.
• Naturally curious. You see something that doesn’t seem quite right, and are able identify trends anecdotally and then prove them quantifiably
• You’re innovative, extremely creative and constantly looking for ways to improve upon things.
• Have strong written and verbal communication skills. You can craft emails and chats, instructions and documentation, easily adjusting your tone/voice accordingly.
• Are tired of having sore feet from being behind a chair or in retail sales all day.
• Enjoy happy hours and impromptu snack or birthday celebration and a hosted weekly lunch with the team
• You really like people. You are the type of person who enjoys talking to anyone; you’re flexible, and excited be a part of making clients look and feel beautiful

Benefits

• Participate in a paid Madison Reed color and systems training program. (Must attend all classes and pass follow up tests in order to graduate and receive hours.)