Collision Director - AutoNation Collision Center Spring, TX

About the role

As a Collision Director, you will develop business through relationships with insurance companies, dealership contacts, and other sources to ensure sales volume meets operating profit targets. You will supervise and mentor your team, guiding them through professional development and ensuring high engagement. You will control expenses, track financial performance metrics, and interact with customers to make a great impression while solving problems.

Responsibilities

• Forecast goals and objectives for the collision center
• Prepare and/or administer an annual operating budget for the collision center
• Understand, keep abreast of, and comply with federal, state, and local regulations affecting Collision Center operations (e.g., hazardous waste disposal, safety inspections, OSHA guidelines, Associate safety programs, EPA air quality standards)
• Recruit, select, onboard, and train Associates
• Track Associate performance; coach, counsel, develop, and retain team
• Schedule and monitor work in progress, and appraise completed work for accuracy and quality
• Submit and/or maintain Collision Center technicians’ payroll and Associate documentation, including proof of technician certification (e.g., I-CAR, ASE, AC as required by Region and company guidelines)
• Establish and maintain good working relationships with other AutoNation dealerships, insurance adjusters, and customers to encourage repeat business and referrals
• Maintain/manage DRP accounts; communicate changes/status updates to Region Leadership
• Ensure customer complaints are handled respectfully and in a timely manner
• Ensure Collision Center facilities are appropriately maintained and clutter-free, including customer waiting and work areas
• Maintain proper business operational documentation and customer repair files
• Accountable for compliance with all Collision initiatives
• Ensure the collection of accounts receivable on all insurance and wholesale accounts closed
• Maintain financial accounts related to Collision Center operations (AR/open RO list/PO schedule) to ensure compliance with accounting guidelines
• Ensure closed ROs reflect work performed and are compliant with AutoNation rules on revenue recognition
• Ensure the collision center’s parts and supply inventory is maintained per AutoNation Parts reconciliation standards

Requirements

• High school diploma or equivalent
• Minimum three (3) years’ experience in an auto body repair facility
• Minimum two (2) years’ experience leading and developing a team
• Strong command of MS Office Suite with a focus on Word, Excel, and Outlook
• Advanced knowledge of auto body repair techniques and auto repair life cycle
• Proven ability to provide an exceptional customer experience
• Excellent problem resolution skills
• Strong analytical skills; able to prioritize and multi-task
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal, and organizational skills
• Must have a valid, in-state driver’s license with an acceptable, safe driving record

Career Growth

Associates have many choices for career growth and development after success in a Collision Director role. Future opportunities may include:

• Regional Collision Director

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.

Pay

Commission-based role with a target of $120K plus.

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans, including maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a website with offers from top providers and retailers
• Participation in the DRVPNK mission to raise and donate millions to cancer research and treatment, partnering with cancer charities nationwide