Collision Administrator - AutoNation Collision Center Amherst

About the role

As the Collision Administrator, you will maintain the front office area and assist the Collision Manager with various tasks to ensure smooth operations.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary
• Ensure that all documents are accounted for during the vehicle repair process and file the completed file
• Greet customers in a timely, friendly manner
• Schedule appointments using dealership-approved forms
• Prepare all vendor invoices and assign purchase order numbers as necessary
• Obtain customer and vehicle data as needed for collision center estimators
• Establish each customer's method of payment
• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
• Obtain customer's signature on repair order and provide a copy
• Receive invoices and match them with unpaid insurance invoices before submission for payment
• Distribute the mail daily
• Post all funds received from vehicle repairs to the appropriate repair order
• Call customers when their vehicle is ready and schedule pickup appointments
• Prepare funds for deposit by making copies of paid invoices, checks, and currency received

Requirements

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position (preferred)
• Professional appearance
• Excellent oral and written communication skills

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a website with exclusive deals and discounts from top providers and retailers
• Participation in the DRVPNK mission, raising and donating millions to cancer research and treatment in partnership with nationwide cancer charities