Collision Center Administrator

About the role

A detail-oriented and dependable Collision Center Administrator is needed to join our growing team in St. Louis. This position offers a great opportunity to build a long-term career with us.

Responsibilities

• Greet and assist customers as they arrive at the collision center, providing friendly and professional service.
• Answer phone calls and schedule repair appointments, coordinating with technicians and insurance representatives.
• Maintain accurate records of vehicle repairs, parts orders, and customer communications in the management system.
• Prepare work orders and update customers on the status of their collision repairs.
• Aid in insurance claim documentation and ensure all necessary paperwork is completed in a timely manner.
• Cook up vehicle rentals and shuttle services for customers during repair periods.
• Support the collision center team with administrative tasks to help ensure smooth workflow and high customer satisfaction.

Requirements

• Strong organizational and multitasking skills.
• Proficiency in computer applications and office software.
• Excellent communication and customer service abilities.
• Attention to detail and accuracy in paperwork.
• Prior experience in an automotive or clerical role is a plus.

Benefits

• Competitive pay based on experience.
• Extremely competitive Medical/RX/Dental/Vision Plans, company paid life insurance/accidental death & dismemberment/long term disability, 401k plan with company match, voluntary benefits including long term disability/accident/critical illness/universal life/cancer and vision coverage.
• Vacation, holiday, personal time off, bereavement leave.
• Employee discounts on both vehicles and service.
• Referral bonuses.
• Career advancement opportunities—we promote from within.
• Ongoing training and development.