Collision Center Manager

About the role

Chapman Collision Center Tucson is seeking a dedicated Collision Center Manager to lead and oversee our collision repair operations in Tucson, AZ. The ideal candidate will have a strong background in automotive repair management and a passion for delivering exceptional customer service while ensuring operational efficiency and quality workmanship.

Responsibilities

• Manage daily operations of the collision repair center to ensure efficient workflow and timely completion of repairs.
• Supervise, train, and motivate staff including technicians, estimators, and customer service personnel.
• Maintain high standards of quality control and customer satisfaction throughout all phases of repair.
• Cook up with insurance companies and customers to facilitate claims and repair processes.
• Oversee inventory management including ordering and maintaining parts and supplies.
• Ensure compliance with health, safety, and environmental regulations.
• Prepare and manage budgets, expenses, and performance reports.
• Implement company policies and goals to drive profitability and growth of the collision center.

Qualifications

• Proven experience in collision repair management or related automotive industry roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of insurance procedures and claims processing is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency with automotive repair software and technology.
• Possess a clean driving record and a valid driver’s license.

Benefits

We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).

Culture

Chapman’s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman you’ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.