Collision Center Manager

Key Responsibilities

• Develop and execute a plan to increase repair volume, capacity, sales, and gross profit
• Recruit, develop, and retain a strong collision team
• Build relationships with insurance carriers, fleets, dealerships, towing partners, and referral sources
• Maintain visibility over every vehicle in the repair process
• Conduct structured production meetings and identify delays before commitments are missed
• Improve estimating, blueprinting, parts coordination, scheduling, and production flow
• Ensure OEM repair procedures and safe repair standards are followed
• Manage department sales, gross profit, expenses, technician productivity, and available capacity
• Establish quality-control standards and reduce rework, comebacks, and avoidable delays
• Ensure customers receive timely, accurate, and proactive updates
• Coach team members, address missed expectations, and build bench strength
• Work closely with Parts, Service, Accounting, Sales, and Fixed Operations leadership

Qualifications And Education Requirements

• Bachelor’s degree in business administration, Automotive Technology, or related field preferred
• Previous experience in collision repair management or similar role within the automotive industry
• Strong leadership skills with the ability to inspire and motivate a diverse team
• Excellent communication and interpersonal skills, estimating software, and industry standards
• Knowledge of regulatory requirements related to safety, environmental compliance, and insurance regulations
• Proven track record of achieving performance targets and driving continuous improvement initiatives
• Detail-oriented with strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities