Collision Manager

Key Responsibilities

• Lead, mentor, and motivate a team of technicians, estimators, administrative staff, and other personnel within the collision center.
• Provide training and development opportunities to enhance employee skills and performance.
• Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
• Operational Management: Oversee daily operations, including scheduling, workflow management, and resource allocation, to ensure timely completion of repairs.
• Maintain inventory of parts and materials and ensure proper utilization to minimize waste and control costs.
• Quality assurance: Enforce quality control measures to ensure repairs meet or exceed industry standards and customer expectations.
• Implement and adhere to safety protocols and regulations to maintain a safe working environment for employees and customers.
• Customer Service: Interact with customers to address inquiries, provide updates on repair progress, and resolve any concerns or issues promptly.
• Strive to exceed customer expectations by delivering personalized service and maintain open lines of communication throughout the repair process.
• Financial Management: Develop and manage the collision center budget, including revenue projections, expenses, and profitability targets.
• Identify opportunities for revenue growth and cost savings and implement strategies to achieve financial objectives.
• Ensure accurate billing and invoicing processes and monitor accounts receivable to minimize delinquencies.

Qualifications And Education Requirements

• Bachelor’s degree in business administration, Automotive Technology, or related field preferred.
• Previous experience in collision repair management or similar role within the automotive industry.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal skills, estimating software, and industry standards.
• Knowledge of regulatory requirements related to safety, environmental compliance, and insurance regulations.
• Proven track record of achieving performance targets and driving continuous improvement initiatives.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.