Collision Estimator - AutoNation Collision Center Spring

About the Role

As a Collision Estimator at AutoNation, you’ll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You’ll use your excellent communication skills and empathetic nature to guide customers through the repair process, providing exceptional service and building loyalty.

Responsibilities

• Greeting customers and discussing repair options.
• Determining repair needs based on customer information, vehicle walk-around, inspections, and test drives.
• Asking for the sale on all estimates.
• Meeting or exceeding targeted sales goals and customer satisfaction index.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Producing repair orders with cost and time estimates, ensuring full transparency.
• Communicating frequently with technicians and parts Associates to ensure timely completion of work.
• Following up with customers on the status of their vehicle based on their preferred communication method.
• Managing multiple repairs simultaneously.
• Participating in daily planning and release meetings with other Associates.
• Processing transactions and ensuring compliance with state and federal laws and regulations.
• Following up with customers to ensure expectations are met.
• Building rapport with customers to generate referrals.
• Gaining superior product knowledge to effectively assist customers.
• Handling administrative processes in a timely and compliant manner.
• Providing exceptional customer experience to drive loyalty.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Valid, in-state driver’s license with an acceptable, safe driving record.

Career Growth Opportunities

After success as a Collision Estimator, future opportunities may include:

• Collision Director
• Collision Production Manager

Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.

Pay

$50K - $100K. Commission based.

Benefits

• Competitive compensation and 401k matching.
• Insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to exclusive deals and discounts through YouDecide.
• Participation in the DRVPNK mission to raise funds for cancer research and treatment.

AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.