College Work Study Program (Help Desk Technician)

Job Summary

We are seeking a tech-savvy and customer-oriented student to join our IT Services team as a Student Worker. In this role, you will support students, staff, and faculty at the Help Desk, while gaining valuable experience in troubleshooting and customer service.

Job Duties

• Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved.
• Aid with common technology issues, such as password resets and software troubleshooting.
• Manage printers in the library, including maintenance and restocking paper and toner.
• Maintain dependability and punctuality for successful job performance.

Minimum Qualifications

• Must be a registered student of Southwest Tennessee Community College.
• Only students who are approved for Federal Work Study are qualified for this position.
• If you have any questions regarding this requirement, please reach out to the Financial Aid Office.
• Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department.

Knowledge, Skills, And Abilities

• Knowledge of MS Word, PowerPoint, and Excel.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

Licenses Or Training Required

• None

Summary Of Our Benefits

Can be found below

Equal Opportunity Employer

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.