College Aide- Help Desk Technician

Responsibilities

• Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.
• Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium.
• Aid in IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.
• Maintain and update Service Now Service Desk Tickets submitted by the DYCD staff.
• Offer Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program.

Requirements

• For Assignment Level I: Matriculation at an accredited college or graduate school.
• For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
• For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

Qualifications

• Special Note: Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

Skills

• College Majors: Computer Science, Computer Technology, Computer Engineering, Computer Hardware/Software Support, Electrical Engineering, Information Technology.
• Experience with Microsoft Applications and Programming, Customer Service experience.

Benefits

• Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Pay

N/A

Schedule

N/A

Benefits

• New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.