Help Desk Technician

Job Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
• May install software or perform hardware testing remotely.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Education/Experience

• Average annual compensation range: $29.71/hour – $37.13/hour.
• Associate's degree in computer related field or equivalent training required.