College Navigator - Arts, Sciences & Business

Skill Summary

• Excellent organizational and relational skills
• Ability to communicate clearly and effectively via various means
• Proficiency with a variety of computer operations
• Ability to work flexible hours
• Ability to use information technology for professional productivity

About the Role

The College Navigator is a student-centered, data-informed, proactive case manager who serves as a primary point of contact for students from initial registration through graduation.

Responsibilities

• Provide personalized guidance to help students navigate the college experience, including academic planning, course selection, registration, financial aid, billing, academic resources, and referrals to campus supports.
• Maintain regular, sustained contact with assigned students throughout each semester through appointments, phone calls, email, text messaging, and CRM outreach.
• Use institutional data and student success metrics to identify students who may need support, prioritize outreach, monitor progress, and contribute to retention, persistence, course completion, and graduation goals.
• Aid students with academic planning, including developing academic plans through graduation, reviewing degree audits, helping students understand program requirements, and supporting timely progress toward completion.
• Help students identify and avoid courses that do not apply to their declared degree or certificate, including explaining potential financial aid implications of excess courses.
• Assist students with financial aid processes, including FSA ID creation, FAFSA submission, verification requirements, SAP appeals, loan processes, scholarship opportunities, and other federal, state, institutional, or external aid processes.
• Help students understand college policies and procedures related to registration, financial aid, satisfactory academic progress, payment deadlines, refunds, drops, withdrawals, appeals, and other enrollment-related decisions.
• Aid students with financial planning related to their education, including helping them understand balances, payment plan requirements, aid eligibility, responsible loan borrowing, and the financial impact of enrollment choices.
• Build relationships with students, faculty, staff, and college departments to support student success, resolve barriers, and ensure students receive timely and accurate information.
• Collaborate with Financial Aid, Registrar, Student Account Services, Academic Affairs, and other offices to obtain information, clarify processes, resolve student concerns, and support students through complex situations.
• Utilize the Student Success Toolkit to resolve Tier 1 and Tier 2 student issues, using established escalation pathways to connect with appropriate departments when additional review, clarification, or action is needed.
• Maintain accurate and timely documentation of student interactions, outreach efforts, academic plans, referrals, and follow-up actions in college systems (TargetX, UAchieve, etc.).
• Support students in making informed decisions by explaining options clearly, setting expectations, and helping students understand the academic, financial, and completion-related impact of their choices.
• Participate in team initiatives focused on student retention, enrollment, persistence, completion, and continuous improvement of the Student Success model.
• Exhibit exemplary attendance, punctuality, professionalism, and customer service.
• Comply with college policies, procedures, confidentiality expectations, and applicable federal and state regulations.
• Perform other duties as assigned, including attending college functions, serving on committees, participating in community events, and contributing to college-wide student success initiatives.

Requirements

• Bachelor’s degree from a regionally accredited institution of higher learning
• Two years of experience in case management, advising, financial aid, or relevant experience

Qualifications

• Master’s degree from a regionally accredited institution of higher learning
• Previous experience in Student Affairs in higher education
• Experience tracking metrics and working with key performance indicators
• Demonstrated commitment to student-centered support
• Demonstrated value of teamwork and collaboration
• Experience working within a collegiate setting
• Experience with Colleague
• Experience with TargetX or other CRM software

Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees
• Dental, LTD and group life insurance coverage for employees at no cost to employees
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

Pay

$43,888

Schedule

Full-time (Office hours are 7:30 a.m. – 5:30 p.m. on Monday through Thursday, and 8:00 a.m. – 4:30 p.m. on Friday. Flexibility to work any shift within these hours is required. Occasional evening and weekend work is also required.)