College Intern - Resort Operations

Internship Program Overview

Hyatt Vacation Ownership offers a comprehensive internship program at one of our stunning resort locations, available in 3- or 6-month durations, focusing on:

• Gain in-person, on-site work experience within a designated department.
• Receive personalized guidance and support from experienced property leaders.
• Participate in exclusive sessions with senior company executives.
• Spend a day shadowing a different department to broaden understanding of resort operations.
• Conduct two interviews with senior leaders.
• Collaborate on a meaningful project that encourages creativity and contributes to business innovation.
• Join interactive online sessions.
• Connect with fellow interns through our dedicated internship social media platform.

Internship Program Requirements

• Available to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays.
• Fully on-site internship at one of the designated Hyatt Vacation Ownership resort locations.
• Must be actively pursuing a college degree at any level.
• Prioritization for students majoring in Hospitality or Business Management, but applicants from other academic disciplines are also encouraged.
• A valid driver’s license may be required, depending on the scope of the role.

Internship Timelines

• Spring: January – April
• Summer: May – August

Internship Location

• Bonita Springs, FL (Spring, Summer)
• West Region: Escondido, CA (Summer), Breckenridge, CO (Summer), Sedona, AZ (Summer), San Antonio, TX (Spring, Summer)

Internship Resort Operations Position Descriptions

• Housekeeping:
• Develops skills in villa cleaning and core tasks ensuring guest accommodations are clean, comfortable, and up to brand standards.
• Learn about roles and responsibilities of other housekeeping staff.
• Observe and lead room inspections.
• Understand inventory control and supply ordering.
• Collaborate with other departments for guest arrivals.
• Food & Beverage:
• Rotates through various food outlets based on property size and offerings.
• Gain experience in front and back of house operations.
• Learn roles such as server, food prep/cook, expeditor, bar staff.
• Observe and learn inventory control, order placement, and alcohol handling.
• Partner with Recreation team for themed events, holidays, and property celebrations.
• Safety & Security:
• Learn about guest relations, loss prevention, safety rules, investigations, and handling theft, fraud, and complaints.
• Participate in hand-on activities like property walks, monitoring pool safety, fixing lock issues, managing parking areas, and handling lost and found items.
• Ensure resorts are safe and welcoming for all guests.
• Front Office:
• Apply brand-standard welcoming techniques for exceptional guest experiences.
• Assist guests and owners during check-in and check-out processes.
• Handle daily front desk tasks and problem-solving.
• Understand ownership vs. nightly reservations.
• Learn pre-arrival processes for guests.
• Get familiar with room locations and assignments.
• Recreation/Activities:
• Promote fun resort activities and facilities for guests of all ages.
• Lead and support activities like trivia, pool games, outdoor fun, and educational programs.
• Help with special event setups and executions.
• Interact directly with guests to create memorable experiences.
• Plan and organize daily and special activities.
• Support areas like health and fitness, childcare, and team leadership.

Internship Perks

• Special rates and perks at Hyatt Vacation Ownership properties.
• Holiday pay when scheduled to work on company-recognized holidays.
• Priority consideration for future career opportunities within Hyatt Vacation Ownership.

About Our Company

We are a company that values personal development, customer relationships, high moral and ethical standards, innovation, and environmental sustainability. We are dedicated to inclusion and diversity, believing that diverse backgrounds make us stronger.

Wage Ranges

• Colorado: $20.00 - $21.50/hour
• California: $17.75 - $20.05/hour
• Food & Beverage positions: $17.75 plus tips

Perks

• Special rates and perks at Hyatt Vacation Ownership properties.
• Holiday pay when scheduled to work on company-recognized holidays.
• Priority consideration for future career opportunities within Hyatt Vacation Ownership.

Equal Opportunity Employer

We are committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.