Resort Operations Manager in Training

About the role

Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train alongside our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while living in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town.

Responsibilities

• Process guest check-ins, check-outs, room assignments and special requests.
• Develop refined customer service skills, both in-person and by phone.
• Acquire the ability to anticipate and respond to guest needs.
• Work with the Call Center/Front Desk team to establish and meet sales goals.
• Multi-task by speaking with customers while making online reservations in real time.
• Run and check daily reports using tee time and reservation software.
• Develop guest recovery skills to meet customer expectations graciously.
• Uphold opening and closing protocols and service standards.
• Participate in and contribute to weekly team meetings.

Requirements

• Currently enrolled in a four-year college program or recently graduated.
• Emphasis of study preferred to be focused on hospitality, resort, or restaurant management.
• Strong organizational, leadership, and communication skills.
• Capable of a minimum 10-week commitment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
• Paid time-off for full- and part-time associates.
• Opportunity to work in a stunning resort setting with access to recreational facilities.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.

About Destination Geneva National

Based in Lake Geneva, Wisconsin’s premier resort town, Paloma Resorts’ Destination Geneva National has made legendary golf a tradition for more than 30 years in Southeast Wisconsin. Here Arnold Palmer, Gary Player, and Lee Trevino each carved out a signature course as timeless as the game itself. From 54 holes of the finest risk-reward golf, award-winning dining, and upscale on-course lodging and the 146-room Ridge Hotel, Destination GN continues to grow and evolve to meet the needs of today's golfer, traveler and foodie.