Director of Resort Operations / Resort Manager

The Role

The Director of Resort Operations at Enchantment is responsible for managing all resort day-to-day operations, ensuring smooth running operations, maintaining financial responsibility and profitability, and providing exceptional guest service.

Responsibilities

• Directs and controls the activities of the Front Office, Concierge, Bell Staff, Valet, Housekeeping, Laundry, Food & Beverage, Resort Activities, Maintenance and Landscaping.
• Oversee and have a working knowledge of all operating systems and procedures.
• Deal effectively with all departments on a daily basis to ensure high standards of guest services based on Forbes standards.
• Develop deep relationships with Forbes team, trainer, and Quality Assurance staff.
• Affirms that standards are met, guests and employees are satisfied, and problems are promptly resolved.
• Ensure that all guests' issues are addressed in a timely manner.
• Effectively supervise all areas including coaching and counseling, and disciplinary action as necessary.
• Conduct performance reviews as necessary.
• Ensure that department profitability objectives are met.
• Seek new ways to grow revenues and profits.
• Maintain labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control.
• Monitor and control other divisional expenses such as supplies and equipment.
• Assists in preparing business forecasts.
• Make suggestions that will improve revenue, reduce cost and increase guest satisfaction.
• Interact with VIP's, Homeowners, and Meeting planners as necessary.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Ensure that all training programs are implemented in operations in accordance with Forbes and Resort standards.
• Manage guest feedback via Revinate and cooperate with departments to increase guest satisfaction.
• Collaborate with Managing Director on HOA, Development and projects needs.
• Collaborate with Mii amo General Manager to ensure smooth guest experience between both properties.
• Know all safety and emergency procedures for guests and employees and understand accident prevention policies.
• Other duties as assigned.

Supervision

• Exercised supervision over: Director of Food & Beverage, Director of Lodging, Activities Director, Director of Engineering, Landscaping Manager, Director of Retail.
• Received supervision from: Managing Director.

Requirements

• A college degree preferably specializing in hotel management, business administration or equivalent experience is required.
• Three to Five years’ previous experience as a Director of Operations / Resort Manager or General Manager at a luxury resort.
• Strong organizational skills, excellent written and verbal communication skills, and ability to perform and prioritize multiple tasks with ease.
• Computer skills required; advanced PMS experience preferred.
• Strong guest and team member relations skills.
• Good command of the English language.
• Successful candidate must possess legal work authorization in the United States.
• This position requires an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.
• Physical requirements: 35% sitting, 65% walking, standing and bending. Lifting/carrying up to 25 lbs. Hearing and manual dexterity. Distance vision 1-3 feet. Ability to drive golf cart on occasion as necessary.