Resort Operations Manager - PM

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Proven experience in resort management or a similar role
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal abilities
• Knowledge of hospitality industry regulations and standards
• Ability to work nights, under pressure, and handle multiple tasks simultaneously

Responsibilities

• Acts as Manager on Duty (MOD) for each shift, answering radio calls, responding to guest incidents and completing nightly reporting.
• Develop and implement strategies to enhance guest satisfaction and improve overall operations
• Supervise and train staff to ensure outstanding customer service during night shifts
• Manage budgets, expenses, and financial goals for the resort, including those related to evening operations
• Cook up activities and resolve issues that may arise during night shifts
• Ensure compliance with health, safety, and sanitation regulations at all times, especially during evening hours
• Oversee maintenance and cleanliness of all resort facilities, especially during the night
• Monitor guest feedback and implement improvements during evening operations
• Stay current on industry trends to drive continuous improvement in nightly operations.

Pay

We offer a comprehensive benefit package including health and dental insurance, a 401(k) plan with a company match, and other perks such as free employee meals and resort discounts. Employees also have the opportunity to play golf for free (based on availability).