College Advisor, College of Natural Sciences and Mathematics (Student Services Professional II)

Auto Req. ID 560001

About the Role

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

The Undeclared and Academic Advising Center (UAAC) within the Division of Academic Affairs supports all undergraduate students at Cal State Fullerton (CSUF). The Academic Advising mission is to work in a collaborative partnership with students, where the advisor and student are equally invested in the educational process and holistic development of the student. The ideal candidate should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Responsibilities

• Provide comprehensive, relational, and holistic academic advising to undergraduate students, supporting their success from matriculation through graduation.
• Create and promote a positive university experience for each student, aligning with Cal State Fullerton’s commitment to student success.
• Cultivate a strong understanding of student development, support, and success to effectively communicate in a rapidly changing environment.
• Leverage holistic academic advising strategies to assist students with diverse experiences and deliver various academic advising programs.
• Advocate for students’ advising needs to support their enrollment, engagement, and completion of educational goals.
• Serve as a member of the College of Natural Sciences and Mathematics (NSM) academic advising team, collaborating with faculty and chairs on inclusive and equitable practices for student success.
• Engage in professional development and lifelong learning of academic advising tools, technologies, and best practices.
• Establish working relationships with academic departments, colleges, university services, and advising teams to create a seamless advising environment.
• Identify core challenges, propose solutions, and communicate effectively with staff, students, and academic leaders.
• Develop and implement campaigns to increase retention, reduce equity gaps, and facilitate progress toward degree completion.
• Deliver compassionate assistance to students on academic notice or facing academic and personal challenges using basic interviewing and counseling techniques.
• Access and maintain a student tracking database and utilize campus advising and data analytic tools to support advising and outreach efforts.
• Report on students supported, challenges experienced, and overall outcomes.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent from an accredited four-year college or university in behavioral sciences, public administration, business administration, or a job-related field.
• Two years of professional experience in student services or a related field. A master’s degree in a job-related field may substitute for one year of professional experience.
• Additional specialized and relevant experience may substitute for the required education on a year-for-year basis.
• General knowledge of organizational management, research, and interview techniques.
• Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex matters.
• Ability to reason logically, use initiative in planning work assignments, and implement long-range program improvements.
• Ability to plan, develop, coordinate, supervise, and organize programs and activities.
• Ability to interact with a diverse student population, faculty, staff, and the public.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Ability to establish and maintain cooperative working relationships with a variety of individuals.
• Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures and overall organization.
• A background check (including a criminal records check) must be completed satisfactorily for employment.
• A valid California driver’s license.

Preferred Qualifications

• Competence in following all university policies, procedures, and guidelines, including safety, civility, information security, and non-discrimination.
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
• Proficiency in using common office suites (e.g., Office365).
• Proficiency in using relevant student engagement platforms and tools (e.g., Navigate, EAB Navigate, Ellucian Degree Audit).

Pay

Classification Range: $5,083 - $7,228 per month. Hiring range depending on qualifications, not anticipated to exceed $5,083 - $5,619 per month.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM.

Benefits

• An array of health plans that include prescription drug coverage.
• Dental and vision coverage.
• Income protection benefits including life insurance and disability.
• Retirement plan through CalPERS.
• Tuition waiver for employees and dependents if eligible.
• FlexCash (in lieu of health and dental).
• Employee Assistance Programs.
• 15 paid holidays.