College Advisor, College of Business and Economics (Student Services Professional II)

About the role

The College Advisor will provide comprehensive, relational, and holistic academic advising to undergraduate students in the College of Business and Economics. They will support students in navigating their academic journey, starting at matriculation through graduation.

Responsibilities

• Provide comprehensive, relational, and holistic academic advising to undergraduate students in the College of Business and Economics.
• Support students in navigating their academic journey, starting at matriculation through graduation.
• Create and promote a positive university experience for each student.
• Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
• Cultivate a strong understanding of student development, student support, and student success to effectively communicate with students in the rapidly changing communication environment.
• Leverage comprehensive, relational, and holistic academic advising strategies to students with various experiences.
• Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices.
• Establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment.
• Conduct all actions with exceptional student service.
• Deliver effective and compassionate assistance to students on academic notice or experiencing other academic and personal challenges.
• Access and maintain a student tracking database and utilize campus advising and data analytic tools to support advising and outreach efforts.
• Report on students supported, challenges experienced, and overall outcomes.

Requirements

• Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field.
• A master’s degree in a job-related field may be substituted for one year of professional experience.
• Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters.
• Ability to reason logically and use initiative in planning work assignments and implementing long-range program improvements.
• Ability to plan, develop, coordinate, supervise, and organize programs and activities.
• Ability to interact with a diverse student population, faculty, staff, and the public.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.

Qualifications

• Competence of following all university policies, procedures, and guidelines, including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to reason logically and use initiative in planning work assignments and implementing long-range program improvements.
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on those data.
• Ability to acquire knowledge of the operations, functions, and programs of the campus and unit to which assigned.
• Proficiency in using common office suites (e.g., Office365).
• Proficiency in using relevant student engagement platforms and tools (e.g., Navigate, video production tools) (EAB Navigate, Ellucian Degree Audit, etc.).

Skills

• Reasoning and problem-solving skills.
• Interpersonal and communication skills.
• Organizational and time-management skills.
• Adaptability and flexibility.
• Ability to work independently and as part of a team.

Benefits

An array of health plans that include prescription drug coverage
Dental and Vision coverage
Income protection benefits including life insurance and disability
Retail plan through CalPERS
Tuition waiver for employees and dependents if eligible
FlexCash (in lieu of health and dental)
Employee Assistance Programs
15 paid holidays