College Advisor, College of Natural Sciences and Mathematics (Student Services Professional II)

About the role

Welcome to the Undeclared and Academic Advising Center (UAAC) within the Division of Academic Affairs. We support all undergraduate students at Cal State Fullerton (CSUF), and our goal is to empower students to seek support and take the lead throughout their academic journey. We are seeking an exceptional individual to join our team as the College Advisor, College of Natural Sciences and Mathematics (Student Services Professional II).

Responsibilities

• Provide comprehensive, relational, and holistic academic advising to undergraduate students.
• Support all students to be successful in navigating their academic journey, starting at matriculation through graduation.
• Create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success.
• Cultivate a strong understanding of student development, student support, and student success to effectively communicate with students in the rapidly changing communication environment.
• Leverage comprehensive, relational, and holistic academic advising strategies to students with numerous experiences.
• Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
• Serve as a member of the College of Natural Sciences and Mathematics (NSM) academic advising team, and collaborate with faculty and Chairs in NSM on learning activities, particularly in the areas of inclusive and equitable practices for student success.
• Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices.
• Establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment.
• Conduct all actions with exceptional student service, identifying core challenges, proposing solutions, and effectively communicating with staff, students, and academic leaders as appropriate.
• Develop and implement campaigns designed to increase retention, reduce equity gaps, and facilitate progress toward the degree.
• Use basic interviewing and counseling techniques to deliver effective and compassionate assistance to students on academic notice or experiencing other academic and personal challenges.
• Access and maintain a student tracking database and utilize campus advising and data analytic tools to support advising and outreach efforts.
• Report on students supported, challenges experienced, and overall outcomes.

Requirements

• Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field.
• A master’s degree in a job-related field may be substituted for one year of professional experience.
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.
• General knowledge of the methods and problems of organizational management, research, and interview techniques.
• Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters.
• Ability to reason logically and use initiative in planning work assignments and implementing long-range program improvements.
• Ability to plan, develop, coordinate, supervise, and organize programs and activities.
• Ability to interact with a diverse student population, faculty, staff, and the public.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.

Qualifications

• Competence of following all university policies, procedures, and guidelines, including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
• Ability to reason logically and use initiative in planning work assignments and implementing long-range program improvements.
• Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data.
• Ability to acquire knowledge of the operations, functions, and programs of the campus and unit to which assigned.
• Proficiency in using common office suites (e.g., Office365).
• Proficiency in using relevant student engagement platforms and tools (e.g., Navigate, video production tools, EAB Navigate, Ellucian Degree Audit, etc.).

Skills

• Knowledge of student development, student support, and student success.
• Ability to communicate effectively with diverse student populations.
• Proficiency in using advising and data analytic tools.
• Ability to establish and maintain cooperative working relationships.
• Strong interpersonal and communication skills.
• Ability to analyze complex situations and adopt effective courses of action.

Benefits

California State University, Fullerton offers an array of health plans that include prescription drug coverage, dental and vision coverage, income protection benefits including life insurance and disability, retirement plan through CalPERS, tuition waiver for employees and dependents if eligible, FlexCash (in lieu of health and dental), Employee Assistance Programs, and 15 paid holidays. See Our CSUF Benefits Website For Additional Information.