Collector (Spanish Speaking)

About the Role

Our client, an international automotive company, is hiring a Spanish-speaking Collector.

Responsibilities

• Collects delinquent payments and secures payment commitments from customers through phone and written communications, ensuring full compliance with regulatory requirements.
• Negotiates appropriate payment solutions for customers unable to make immediate payments, supporting effective resolution of delinquent accounts.
• Delivers a high standard of customer service to both external and internal stakeholders, maintaining professional phone etiquette and ensuring timely and effective follow-up.
• When contact is a challenge, performs additional research to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means, including but not limited to: customer file in ECM, calling customer references on file, updating customer demographic information, and in-depth location of customers via internet resources.
• Adheres to established compliance controls, strategies, and procedures when managing accounts and customer interactions.
• Follows approved processes and guidelines, identifies potential risks or gaps during account handling, and promptly escalates issues as needed.
• Monitors individual performance against key metrics such as cure rates, roll rates, productivity, call quality, and adherence, ensuring alignment with operational targets and contributing to overall portfolio performance.
• Offers feedback and recommendations on processes currently in place and training reference materials.

Requirements

• 2 years of Collections and/or Customer Service experience preferred.
• Ability to offer short- and long-term solutions to customers.
• Demonstrates a strong customer service mindset while ensuring efficient and professional support.
• Provides effective payment solutions to customers while supporting collection objectives.

Skills

• Analytical skills
• Microsoft Office
• Problem-solving skills
• Customer service focused
• Driven and self-motivated
• Team player
• Bilingual in English and Spanish with fluency in reading, writing, and speaking required