COLLECTOR - Bilingual (Spanish)

$1,000 Sign-on Bonus after successfully completing 90 days. Veterans strongly encouraged to apply.

About Us

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Bilingual (English/Spanish Speaking) Collector to join our team in Plymouth, MN. The Collection Division is one of the most respected law firms in the legal collections industry, practicing in nine states and supported by nearly 290 employees within our division. We are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients.

About the Role

The Collector position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. We are looking for individuals driven to meet and exceed goals to maximize their bonus potential.

Responsibilities

• Communicating with consumers via phone, taking inbound and making outbound calls
• Basic skiptracing
• Negotiating repayment of debts according to firm/client standards
• Maintaining a professional demeanor and supporting a positive consumer experience in all interactions
• Accurately entering data into database & tracking system
• Reviewing consumer files while maintaining confidentiality at the highest level

Requirements

• High school diploma
• 1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required
• Fluent in English & Spanish

Qualifications

• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Working knowledge of MS Office

Work Environment and Physical Demands

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to:

• Talk and hear
• Sit or stand for long periods of time
• Use their hands and fingers to handle and feel
• Occasionally walk, reach with arms and hands, climb or balance, and stoop, kneel, or crouch
• Regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment.

Pay

The starting wage for this position is $19.73/hour. The wage range is $19.73/hour to $25.00/hour plus monthly bonuses:

• $600 starting monthly bonus guarantee while on Training Ramp Up Plan, equates to $23.19/hour
• After Training Ramp Up, average collectors earn between $1,200-$2,400 in monthly bonuses, equates to ~$30.11/hour
• High-performing collectors earn between $3,000-$6,000 or more in monthly bonuses, equates to ~$45.69/hour

Collectors are eligible for a monthly bonus based on performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month.

Schedule

No weekends.

Flexible scheduling available.

Benefits

• Medical, dental, & vision insurance
• HSA & FSA accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company-paid life insurance
• Employee Assistance Program
• Building amenities: free parking, onsite restaurant, and onsite free gym