Bilingual Collector

Key Responsibilities

• Contact customers by phone and written communication to collect past-due payments.
• Negotiate payment arrangements and secure payment commitments.
• Aid customers experiencing financial hardship by providing appropriate payment solutions.
• Deliver a professional, customer-focused experience while resolving delinquent accounts.
• Conduct inbound and outbound collection activities while maintaining compliance standards.

Account Research & Skip Tracing

• Research delinquent accounts when customer contact cannot be established.
• Review account information and customer records to locate updated contact details.
• Contact references and utilize approved resources to identify and verify customer information.
• Maintain accurate customer demographic and account information.

Portfolio Management & Performance

• Manage a portfolio of delinquent accounts while meeting productivity and quality goals.
• Maintain compliance with company policies, procedures, and regulatory requirements.

Continuous Improvement

• Identify process improvements and communicate recommendations to leadership.
• Provide feedback on training materials and operational procedures.
• Collaborate with team members across multiple departments to ensure a consistent customer experience.

Required Qualifications

• High School Diploma or GED.
• Fluent in English and Spanish (reading, writing, and speaking).
• Minimum 1–2 years of customer service and/or collections experience.
• Recent phone-based collections experience required.
• Strong customer service and negotiation skills.
• Excellent verbal and written communication abilities.
• Basic computer and data entry proficiency.
• Strong problem-solving and analytical skills.

Preferred Qualifications

• Bachelor's Degree.
• Experience in: Automotive collections, Credit card collections, Mortgage collections, Financial services, Accounts receivable, Familiarity with the automotive industry.

Key Skills

• Collections.
• Accounts Receivable.
• Financial Services.
• Customer Support.
• Payment Negotiation.
• Skip Tracing.
• Account Resolution.
• Bilingual Communication (English/Spanish).
• Problem Solving.
• Compliance Adherence.
• Portfolio Management.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.