Bilingual Collector I

Responsibilities

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
• Process, follow up, and resolve inbound collection and customer service telephone inquiries
• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
• Maintain and meet or exceed established call volume and account action requirements

Requirements

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws
• Previous collections experience preferred
• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
• Strong attention to detail
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Skills

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrive on a team, stays positive, lives our values

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrive on a team, stays positive, lives our values

Physical Demands

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing