Collector Trainee - Bilingual- Spanish Speaking

Job Responsibilities

• Make a high volume of outbound calls and take inbound calls for debt collections
• Aid customers with solving issues and inquiries, focusing on negotiating payment arrangements while adhering to FDCPA, and internal policies and procedures
• Manage account maintenance and accurately document all customer activity
• Adhere to all local, state, and federal laws governing the debt collection industry

Requirements

• Bilingual, fluent in English and Spanish
• Third party experience collecting on credit cards is a plus
• Solid, consistent, stable work history
• Impeccable listening skills
• Excellent attendance
• Exceptional customer service
• Enjoy talking on the phone – use your call center skills
• Use your sales and closing skills to make a high volume of calls
• Work with scripts
• Adhere to compliance – use your previous call center or debt collection talents
• Goal oriented – use your sales experience
• Metrics driven – Money oriented – Can you close the deal or generate revenue?

Qualifications

• Collect $$$ as a Debt Collector

Benefits

• Base pay between $15.00 and $18.00 per hour
• 401(k) contribution
• Medical, dental, vision
• CASUAL DRESS CODE
• Uncapped bonus structure

Pay and Schedule

• Hourly rate: $15.00 - $18.00
• Flexible schedule: Onsite, remote, or hybrid after 90 days of training

Skills

• Fluency in English and Spanish
• Strong communication skills
• Ability to work independently and as part of a team
• Attention to detail
• Problem-solving skills
• Adherence to legal and ethical standards

Benefits

• Medical
• Dental
• Vision
• 401(k) contribution
• CASUAL DRESS CODE
• Uncapped bonus structure

Company Information

We are an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. Established in 2010, we pride ourselves in delivering great service to our clients and customers. We offer a flexible schedule including onsite, remote, or hybrid options after 90 days of training.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.