Retail Collectibles Captain - Processing Associate

Qualifications

• No degree required.
• High School Diploma/GED preferred.
• The ability to communicate effectively with co-workers, customers, and management (both verbally and written).
• Necessary math, computer, and website navigation skills required.
• Complex reasoning and decision-making skills required.
• The ability to type 40 + WPM is strongly preferred.

Primary Duties/Responsibilities

• Handle all donations with care and respect.
• Identify high-value, unique, vintage, antique, or collectible items to be sold through online marketplaces.
• Make an initial decision if the item is complete and free of significant cosmetic or physical damage and test functionality.
• Items worth $30 or more should be sent to E-Commerce.
• Select housewares of high value, manifest, and place selected items in tote for transport.
• Photograph textiles, then list with the assistance of AI tools with our online listing program (if applicable).
• Produce quality photographs that highlight the textiles. Photographs should be taken from multiple angles and give a visual overview of all critical features, distinguishable markings/tags, or potential flaws (if applicable).
• Write product listings with detailed and accurate descriptions with the assistance of AI tools.
• List products with no typographical or spelling errors.
• Prepare the production station before and clean the station after every shift.
• Maintain high quality and high quantity standards and quotas while working quickly and steadily.
• Provide positive customer service interactions, including greetings, assistance, and thanks, to in-person customers, donors, and those over the phone.
• Uphold store cleanliness standards by sweeping, dusting, mopping, and shining surfaces.
• Establish and maintain positive and professional relationships with team members and leadership and work cross-functionally with other teams to increase communication.
• Will be assigned monthly training to learn how to select high value item for E-Commerce.
• Assist team by educating staff of high value donations for E-Commerce.
• Utilize safe work practices through awareness and observation and contribute to ensuring the workplace is hazard-free by removing obstructions and keeping aisles and designated walkways debris-free.
• Maintain a professional appearance always, adhering to MERS/Goodwill's dress code.
• Safeguard agency assets, including cash, donated items, and purchased items, from harm, damage, or theft.
• Report any incidents of theft or unauthorized possession of agency assets.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours week.
• 401(A) Retirement on date of hire for employees working 20 or more hours week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible Schedules.
• Career Growth Opportunities.