Retail Collectibles Captain - Processing Associate

Position Type: Hourly Full-Time

About the Role

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Collectibles Captain - Processing Associate to join our Marion Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Responsibilities

• Handle all donations with care and respect.
• Identify high-value, unique, vintage, antique, or collectible items to be sold through online marketplaces.
• Make an initial decision if the item is complete and free of significant cosmetic or physical damage and test functionality. Items worth $30 or more should be sent to E-Commerce.
• Select housewares of high value, manifest, and place selected items in tote for transport.
• Photograph textiles, then list with the assistance of AI tools using our online listing program (if applicable).
• Produce quality photographs that highlight the textiles, taken from multiple angles and showing all critical features, distinguishable markings/tags, or potential flaws.
• Write product listings with detailed and accurate descriptions with the assistance of AI tools, ensuring no typographical or spelling errors.
• Prepare the production station before and clean the station after every shift.
• Maintain high quality and high quantity standards and quotas while working quickly and steadily.
• Provide positive customer service interactions, including greetings, assistance, and thanks, to in-person customers, donors, and those over the phone.
• Uphold store cleanliness standards by sweeping, dusting, mopping, and shining surfaces.
• Establish and maintain positive and professional relationships with team members and leadership, and work cross-functionally with other teams to increase communication.
• Complete monthly training to learn how to select high-value items for E-Commerce.
• Assist team by educating staff on high-value donations for E-Commerce.
• Utilize safe work practices through awareness and observation, contributing to a hazard-free workplace by removing obstructions and keeping aisles and walkways debris-free.
• Maintain a professional appearance at all times, adhering to MERS/Goodwill's dress code.
• Safeguard agency assets, including cash, donated items, and purchased items, from harm, damage, or theft.
• Report any incidents of theft or unauthorized possession of agency assets.
• Adhere to all MERS/Goodwill policies, retail procedures, safety, and security regulations.
• Perform all other duties as assigned.

Requirements

• No degree required; High School Diploma/GED preferred.
• Ability to communicate effectively with co-workers, customers, and management (both verbally and written).
• Must be organized and capable of interacting with a diverse work population.
• Necessary math, computer, and website navigation skills.
• Complex reasoning and decision-making skills.
• Ability to type 40+ WPM is strongly preferred.

Physical Requirements

• Ability to move throughout the facility.
• Lift 25 pounds, push and pull loads of 100+ pounds.
• Full range of motion, including bending, lifting, twisting, pulling, and pushing.
• Ability to stand for up to 4 hours and use warehouse equipment such as pallet jacks, hand trucks, and dollies to move products in extreme temperatures.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible Schedules.
• Career Growth Opportunities.

Pay

Hourly Rate with bonus potential up to $250/month.