Collector - Outbound

About the role

Answer inbound phone calls from internal and external customers, process payments, make credit release decisions, refer customer disputes to field personnel, make payment arrangements on delinquent accounts, perform outbound collections calls, escalate customer disputes and collections situations as necessary, and assist the team in meeting inbound service level standards.

Responsibilities

• Answer inbound phone calls from internal and external customers
• Process payments
• Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way
• Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts
• Perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary
• Aid the team in meeting inbound service level standards

Requirements

• High school diploma or GED
• 2+ years of credit and collections experience
• Experience handling inbound calls in a fast-paced environment
• Computer experience in Word and Excel
• Customer service skills
• Effective verbal communication skills
• Ability to work successfully in a team environment

Qualifications

HS diploma/GED required

Skills

Customer service skills, effective verbal communication skills, ability to work in a team environment, experience handling inbound calls in a fast-paced environment, computer experience in Word and Excel

Benefits

Competitive compensation and an outstanding benefits package including health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level.

Pay

Details of pay are not specified in the job posting.

Schedule

Details of the schedule are not specified in the job posting.

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Additional Information

Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.