Collections Supervisor

About the role

The Collections Supervisor oversees a team of credit and collections staff, providing support to collections activities and working closely with billing attorneys and department leaders to maximize revenue realization and minimize receivable balances.

Responsibilities

• Supervise the daily activities of the credit and collections staff, ensuring collections procedures are followed and goals are achieved.
• Provide direction for staff to ensure timely and effective management of client collections.
• Oversee the daily administration of ARCS (Accounts Receivable Collections Software).
• Advises on approval of new matters in Admin Review (ICE) during client intake process for aged inventory.
• Provide back-up to Director of Collections as needed.
• Review status of delinquent accounts with collectors to identify potential issues.
• Develop and maintain positive relationships with clients by communicating via phone or email regarding outstanding balances or inquiries.
• Review client discrepancies and correct any issues researched by the team.
• Act as a liaison between client and firm to ensure any discrepancy has been corrected.
• Maintain accurate collection notes in ARCS (Accounts Receivable Collections Software).
• Proactively monitor accounts for pre-approved discounted payments and handle write-offs.
• Attend routine meetings with Director of Collections, CFO, Director of Billing, and billing attorneys.
• Weekly and monthly reports to Director and firm leadership on escalated accounts and attorneys.
• Drive the team to achieve monthly collection targets and goals.
• Assist with staff performance issues, provide coaching and counseling.
• Supervise a staff of collection coordinators in attendance, workflow, and productivity.
• Provide new staff onboarding training.
• Develop policies and procedures for following up on payment for ebilled invoices.

Qualifications

• Bachelor’s degree in business, accounting or related field or equivalent work experience required.
• Minimum of seven years’ collections experience in a law firm or other professional services organization.
• Minimum of five years’ management experience.
• Experience with 3E, ARCS, and Billblast is preferred.
• Strong mathematical skills, attention to detail, and high level of accuracy.
• Strong organizational skills and ability to prioritize and multi-task.
• Exceptional oral and written communications and client service skills.
• Professional and courteous communication with clients, attorneys, paralegals, and staff.
• Ability to work independently and in a team environment.
• Good judgment and discretion.