Collections Specilaist

Location: Cleveland, OH – On-Site (Monday–Friday)

Salary: $60,000 to $65,000, depending on experience

About the Company

Our client is a well-established family office with a close-knit team and a hands-on approach to managing its business operations. They offer a laid-back, supportive work environment where employees are trusted to take ownership of their responsibilities while working collaboratively across the organization.

About the Role

The Collections Specialist is responsible for overseeing customer credit accounts, monitoring payment activity, managing collections, and minimizing credit risk. This role partners closely with accounting and leadership to maintain healthy cash flow while building positive customer relationships.

Why This Opportunity Stands Out

• Join a stable family office with a relaxed, team-oriented culture
• Laid-back work environment that values collaboration and accountability
• Opportunity to own the credit and collections function
• High visibility with leadership and the ability to make an immediate impact
• Diverse responsibilities in a hands-on accounting environment
• Consistent Monday–Friday, on-site schedule

Responsibilities

• Review and manage customer credit accounts and payment activity
• Monitor aging reports and proactively follow up on outstanding balances
• Resolve customer account discrepancies and billing issues
• Evaluate credit risk and recommend appropriate credit limits
• Maintain accurate account documentation and customer records
• Partner with accounting to support cash flow and month-end reporting
• Prepare aging and collections reports for leadership

Requirements

• Previous experience in credit, collections, accounts receivable, or related accounting functions
• Strong communication and customer service skills
• Proficiency with Microsoft Excel and accounting software
• High school diploma or equivalent required; no college degree necessary