Collections Speacialist

About the role

We are seeking a motivated and detail-oriented Collections Specialist to join our client's team in Orlando, FL. You will be responsible for managing collections on outstanding consumer accounts. You will work with customers to resolve payment issues, negotiate payment plans, and ensure timely resolution of delinquent accounts.

Responsibilities

• Contact Clients via phone, email, or mail regarding overdue accounts.
• Negotiate payment terms and set up payment arrangements.
• Maintain accurate records of collection activities.
• Resolve customer inquiries and disputes related to collections.
• Meet performance goals and targets for collections.

Qualifications

• Business to Business Collections Experience Required
• Previous experience in collections or customer service is preferred
• Strong communication and negotiation skills
• Able to manage and prioritize tasks effectively
• Detail-oriented with excellent problem-solving abilities