Collections Representative - Remote

Responsibilities

• Outbound calling to collect payments on past due accounts
• Accepting incoming calls regarding past due accounts
• Securing payments on accounts that are past due

Qualifications

• High School diploma or equivalent
• 2 years previous call center experience
• Fluency in both English and Spanish
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Solid customer service aptitude
• Problem solving and multitasking abilities
• Confidentiality and effective communication skills

Requirements

• Minimum internet speed requirements for remote work: Broadband internet connection, hard wired connection, 25 mbps download, 20 mbps upload

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package: medical, dental, vision, 401k retirement plan with employer matching, paid time off, paid holidays

Pay

$16.00-$18.00 per hour

Schedule

This is a remote/work from home position.

Skills

Fluency in both English and Spanish

FDCPA knowledge

Professional phone etiquette

Solid negotiating skills

Positive attitude

Strong customer service aptitude

Problem solving and multitasking abilities

Confidentiality

Able to exchange accurate information effectively over the phone

Ability to maintain confidentiality

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays