Collections Representative - Remote

Duties And Responsibilities

• Initiate collection calls daily
• Arrange payments of outstanding balances
• Set up payment plans for parties unable to repay their debt in full
• Send correspondence regarding delinquent accounts
• Provide daily/weekly updates to management
• Contact health insurance carriers
• Manage a large volume of patient accounts per week
• Cookordination with the legal department on skip tracing, asset location, and garnishments
• Other duties as assigned

Qualifications

• A High School Diploma or equivalent required, Associate’s Degree preferred
• Motivated by weekly goals and monthly quotas
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required

Physical Demands

• Sit
• Perform manual tasks
• Operate tools and other office equipment such as computer, computer peripherals and telephones
• Extend arms
• Kneel
• Talk and hear

Mental Demands

• Follow directions
• Collaborate with others
• Handle stress

Work Environment

• The noise level in the work environment is usually minimal
• Hrs are Monday - Friday 9:00 a.m. - 5:00 p.m. with one late night per week (11:00 a.m. - 7:00 p.m.)