Collections Representative - Remote

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Responsibilities

• Handle inbound calls from customers
• Taking payments on customer wireless, wireline and connect accounts
• Managing customer accounts by sending invoices, setting up autopay and ensuring the accounts do not get suspended
• Corrects any deficiencies or oversights as outlined by management and/or quality control
• Maintains good public relations
• Adequately adheres to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
• Affords assistance to Managers on special projects
• Performs additional duties as required by management

Requirements

• Must be 18 years of age or older
• Speed Test results required - test yours now by clicking here: Check My Internet Speed
• Internet Speed of at least 10 MBPS download and 5 MBPS upload
• Superb attendance, so you can be there when our customers need us
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess excellent communication, both written and oral
• Call Center or Collections experience preferred
• High School Diploma or equivalent required, BA degree preferred