Collections Representative,

About the Role

This position is full-time on-site at our office located at 115 W Wausau Ave, Wausau, WI 54401. As part of UMR, UnitedHealthcare's third-party administrator (TPA) solution, you'll contribute to providing consumer-oriented health benefit plans to millions of people, aiming to create higher quality care, lower costs, and greater access to healthcare. This role is fast-paced, requiring focus and multitasking abilities, and offers opportunities for career development and advancement.

Responsibilities

• Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations, and other relevant information.
• Use mail, email, and phones to contact customers to discuss, negotiate payment, and resolve outstanding medical bill accounts and balances.
• Obtain agreement on potential balance payoff and/or payment terms within stated levels of authority and guideline limits.
• Prepare and submit reports to internal management on the status of outstanding medical bills and proposed/planned payment settlement details.

Requirements

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of experience in an office, administrative, clerical, OR customer service environment using phones and computers as the primary job tools.
• Experience with Microsoft Word (creating & editing documents) and Excel (creating spreadsheets).
• Must reside within a commutable distance to the office located at 115 W Wausau Ave, Wausau, WI 54401.
• Ability to work full-time on-site (40 hours/week) with flexibility to work any 8-hour shift during normal business hours of 7:00 am - 5:00 pm CST, including occasional overtime as needed.

Qualifications

• Preferred: Experience working in a healthcare environment.

Pay

The hourly pay for this role ranges from $18 - $32 per hour based on full-time employment. Pay is based on several factors including local labor markets, education, work experience, certifications, etc.

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).