Collections Representative

Not a remote position. Located in Ottawa, Kansas.

About the role

We are seeking a dependable Collection Representative to join our team. This position focuses on consistent account resolution, excellent consumer communication, and strict compliance with all regulations.

Pay

• Competitive hourly base pay
• Modest performance incentives and bonuses
• Paid training provided
• Stable income with predictable earnings
• Growth opportunities into specialty roles

Schedule

• Full-time
• Monday–Thursday 7 AM–4 PM
• Friday 7 AM–12 PM
• Consistent daytime schedule
• No overnight shifts or weekends

Responsibilities

• Communicate with consumers regarding unpaid accounts respectfully and professionally
• Accept and post payments accurately
• Explain account balances, payment options, and next steps
• Conduct follow-ups according to company procedures
• Maintain complete and accurate account records
• Escalate accounts appropriately when further action is authorized

Requirements

• Experience in collections, billing, customer service, or related fields preferred
• Strong listening skills and attention to detail
• Ability to manage multiple tasks while following structured procedures
• Professional communication skills
• Strong ability to build rapport and communicate effectively with customers
• Excellent verbal, typing, and written communication skills
• Ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environment

Compliance Standards

• All collection efforts must comply with the FDCPA, state laws, and internal policies
• Representatives are expected to always maintain professionalism and transparency
• Ongoing compliance training and call monitoring provided

Benefits

• 401(k) matching
• Health insurance
• Paid time off