Collections Officer

Responsibilities

• Monitor and manage assigned delinquent loan accounts (consumer and commercial).
• Monitor and manage Real Estate tax payments to various counties from customers.
• Contact customers via phone, email, and written correspondence regarding overdue payments, overdue real estate taxes and overdue insurance policies.
• Negotiate repayment plans and settlements within approved guidelines.
• Maintain accurate records of customer interactions and repayment commitments.
• Follow up on broken promises to pay and escalate cases where necessary.
• Recommend accounts for legal action, repossession, or write-off in line with policy.
• Liaise with lenders, legal teams, external collection agencies, and repossession agents.
• Prepare periodic collection reports and performance updates.
• Ensure compliance with banking regulations, consumer protection laws, and internal policies.
• Provide customer service support while balancing risk mitigation objectives.
• Perform other duties as required.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, OR a minimum of 3 years’ closely applicable work experience in lieu of a degree.
• 1–3 years’ experience in collections, credit control, or banking operations.

Preferred Skills

• Knowledge of loan products (consumer and commercial).
• Understanding relevant banking and debt recovery regulations.
• Proficiency in MS Office and banking/loan management systems.

Benefits

Competitive Medical, Dental, Vision Coverage
401(k) Retirement Plan with 4% Match
Company Paid Life, STD, and LTD
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
12 Paid Holidays
Tuition Reimbursement
Company Events and Picnics
Equal Opportunity Employer