Collections Officer 1

Qualifications

As a Collections Officer, you will earn a competitive pay depending on your experience and qualifications with the opportunity for bonuses and incentives. Pay increase for English/Spanish speaking. We also offer both our part-time and full-time member services employees the following comprehensive benefits:

• Health, dental, life, and vision insurance plans
• 401k and retirement savings plan
• 12 paid holidays
• Paid day off for your birthday
• PTO that will start accumulating on day one
• Earn additional PTO when you volunteer in the community
• Competitive tuition reimbursement

Benefits

Due to our "Most loved" atmosphere, Cyprus Credit Union was named one of the BEST credit unions to work for from 2020 to 2025! Here at Cyprus we value the success and rewards that come as we learn and grow together! Through our "career pathing" programs we offer continuous trainings that can provide you with opportunities in advancement.

Duties

This position is responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained. This Position will be responsible for Performing the following duties:

• Receives delinquency reports from the computer system and verifies the status of the loans.
• Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
• Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.
• Continues to collect until loan becomes a write-off, bankruptcy, or attorney account.
• Makes early contact with members and co-makers to collect and keep them informed of loan status.
• Makes effective use of collection tools including daily suspense and delinquent loan activity reports.
• Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation.
• Calms irate members and answers member questions and complaints relevant to Department functions.
• Determines reasons for delinquencies and works toward permanent solutions.
• Minimizes losses by early actions.
• Posts approved extensions and notifies member of new due date by mail.
• Maintains member confidentiality.

BANKING WORK SCHEDULE FOR A COLLECTIONS OFFICER

This full-time Collections Officer 1 position in member services has a shift of: Monday-Friday from 8:30 AM – 5:30 PM, with rotating late-shifts from 10:00 AM - 7:00 PM. This position also requires rotating Saturdays from 9:00 AM - 3:00 PM.

READY TO JOIN OUR EXCEPTIONAL BANKING TEAM?

If you feel that you would be right for this member services position, please fill out our initial 3-minute, mobile-friendly application.