Collections Investigator

Mission Statement

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

Administers, enforces, and collects restitution, fines, and costs ordered by the Court in traffic, misdemeanor, juvenile delinquency, and felony cases. Responsible for prioritizing collection of restitution, client stability, and revenue recovery. Implements assertive collection techniques with professionalism and integrity.

• Conducts complex investigations and skip-tracing using various databases and tools to locate, investigate, and contact persons owing money.
• Analyzes documentation and other information provided or found through research.
• Interviews defendants and associated parties required to pay financial assessments.
• Determines eligibility and ability for planned payments.
• Affords assistance to defendants, public, victims, court staff, attorneys, probation, employers, and other government agencies in resolving complex procedural concerns, account discrepancies, customer complaints, and other difficult inquiries.
• Maintains, resolves, tracks, and executes delinquencies using various collections reports.
• Prepares and issues past due notices, attachment of earnings, writs, liens, probate claims, and referrals to private collection agencies.
• Executes, implements, and monitors authorized collections enforcement actions by collaborating with probation and other agencies.
• Fills out special reports.
• Aids in the development, implementation, and oversight of local policies, standard operating procedures, and programs for the Collections Department.
• Evaluates the effectiveness of policies and procedures.

Essential Functions

• Administers, enforces, and collects restitution, fines, and costs ordered by the Court.
• Conducts complex investigations and skip-tracing using various databases and tools to locate, investigate, and contact persons owing money.
• Analyzes documentation and other information provided or found through research.
• Interviews defendants and associated parties required to pay financial assessments.
• Determines eligibility and ability for planned payments.
• Affords assistance to defendants, public, victims, court staff, attorneys, probation, employers, and other government agencies in resolving complex procedural concerns, account discrepancies, customer complaints, and other difficult inquiries.
• Maintains, resolves, tracks, and executes delinquencies using various collections reports.
• Prepares and issues past due notices, attachment of earnings, writs, liens, probate claims, and referrals to private collection agencies.
• Executes, implements, and monitors authorized collections enforcement actions by collaborating with probation and other agencies.
• Fills out special reports.
• Aids in the development, implementation, and oversight of local policies, standard operating procedures, and programs for the Collections Department.
• Evaluates the effectiveness of policies and procedures.

Supervisor Responsibilities

Job has no responsibility for the direction or supervision of others.

Human Collaboration Interactions

Contacts may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

Physical Effort Requirements

Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally. Work Environment Good-Relatively free from unpleasant environmental conditions and/or hazards. Work Location: Office or similar indoor environment; confined space. Exposures Individuals who are hostile or irate; individuals with known violent backgrounds; communicable diseases.