Collections Clerk - (Full Time)

About the role

The Collections Clerk is responsible for collecting on patient account balances through phone calls and letters. They are tasked with identifying accounts that require transfer to the bad debt process after unsuccessful initial collection attempts.

Responsibilities

• Make contact with patients via telephone calls and letter correspondence to complete the collections process.
• Identify accounts for transfer to the bad debt process if initial collection efforts fail.
• Represent Madisonhealth during the collection process with empathy and firmness.

Requirements

• Previous collections experience, 1 year preferred.
• Positive attitude.
• Exceptional interpersonal skills.
• Proven problem-solving and decision-making skills.
• Competent computer skills including Microsoft Office.
• Proven integrity, initiative, and respect.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare collections is preferred.

Skills

• Excellent communication skills (written and verbal).
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Benefits

We offer comprehensive benefits and work-life programs to secure your future and balance your daily needs. These include:

• Retirement plan (457(b))
• Hospital pension plan (401(a))
• Health insurance
• Dental and vision insurance
• Flexible spending account
• Life insurance
• Supplemental plans
• 340B pharmacy program
• Madisonhealth services discount
• Paid time off
• Employee assistance program
• Work-life balance programs

Pay

Details about pay are not specified in this posting.

Schedule

The Collections Clerk works Monday - Friday, 8:30am - 5:00pm, or an alternate shift from 11:00am - 7:30pm.