Collections and Recovery Officer

Duties And Responsibilities

• Identify underlying causes of delinquency and manage borrower outreach and resolution strategies to facilitate appropriate repayment arrangements, modifications, or other loss-mitigation solutions aligned with Bank guidelines.
• Ensure complete, accurate, and timely documentation of collection activity, correspondence, and recovery actions within the Bank’s systems of record and storage databases.
• Manage attorney relationships and oversee legal recovery activities associated with foreclosure proceedings and auction processes, ensuring matters progress in accordance with Bank objectives and procedural requirements.
• Direct the use of available resources, including skip tracing efforts in coordination with the vendor, to identify and establish contact with individuals whose whereabouts are unknown.
• Analyze recovery options and prepare auction bid recommendations for Senior Leadership review and decision-making.
• Evaluate collateral value, recovery prospects, and potential risk exposure associated with nonperforming loans, and determine appropriate collection strategies, including foreclosure, when other recovery efforts have been exhausted.
• Provide oversight of bankruptcy-related activities, including the timely filing of claims, coordination with trustees and legal partners, and representation at hearings, as applicable.
• Partner with Loan Service and Commercial teams to evaluate and resolve delinquent tax matters, ensuring timely remediation and mitigation of potential Bank risk.

Education And/or Experience

• Bachelor's degree (B.A.) from a four-year college or university; or five years of related experience and/or training; or an equivalent combination of education and experience.

Skills Needed

• Strong verbal and written communication skills, with the ability to negotiate, influence, and manage complex borrower and vendor interactions to support appropriate recovery outcomes.
• Exceptional organizational skills and attention to detail, with the ability to manage competing priorities while maintaining accuracy, documentation integrity, and compliance in a regulated environment.
• Comprehensive knowledge of consumer lending products, collections strategies, recovery processes, and applicable regulatory requirements.
• Ability to interpret and apply complex loan terms, policies, investor requirements, and regulatory standards to support sound decision-making and resolution strategies.
• Prioritize and coordinate multiple workstreams, exercise sound judgment, and manage recovery activities efficiently and effectively.
• Proficient in Microsoft Office 365 (including Word, Teams, and Excel).

Other Skills And Knowledge

• Experience with mortgage and consumer loan portfolios, residential collections, and recovery-related activities, including coordination with external partners and management of delinquent accounts.