Collections Analyst (Temporary)

Reporting to the Global Collections Manager, the Collections Analyst (Temp) will focus on timely collections across a portfolio of accounts, fostering relationships with strategic accounts and internal cross-functional partners. This role is key to maximizing revenue and cash flow, minimizing bad debt exposure, and enhancing the customer experience. Additionally, you will support the Accounts Receivables team with projects to obtain customer contact information and sales tax exemption certificates.

Responsibilities

• Monitor and review customer aging, identifying overdue accounts and ensuring they are handled per collection policy.
• Influence and hold customers accountable to payment terms; drive toward positive key performance indicators (Aging, Days to Pay, DSO).
• Manage a project to identify and collect customer Accounts Payable contact information and sales tax exemption certificates, and input the data into supporting software programs.
• Facilitate meetings and checkpoints with accounts to troubleshoot and resolve discrepancies or concerns.
• Apply critical thinking and professional judgment toward data to determine appropriate next actions. Assess portfolio and recommend account strategies as needed.
• Communicate risks and key account information or behavior changes to leadership and cross-functionally as appropriate.
• Recommend and prepare bad debt write-offs, ensuring all supporting documents are included for approval.
• Prepare weekly 60+ Day past due report commentary for leadership visibility.
• Participate in collection projects that improve collection results, DSO, and delinquency.
• Collaborate and build proactive, positive relationships with business partners, peers, managers, and customers to ensure global best-in-class practices.
• Make recommendations and help identify process improvement needs and/or gaps in current work procedures to improve prioritization and management of past due receivables.
• Keep a pulse on account-related industry trends and marketplace financial performance to elevate account analysis and escalate/drive areas of concern or deterioration.
• Participate in fostering teamwork and collaboration built on mutual accountability and respect.

Requirements

• Bachelor’s or Associate’s degree in a relevant field, or 2-3 years of proven experience in commercial collections.
• SAP experience preferred.
• Strong problem analysis and solving skills.
• Strong communication skills, both written and verbal. Ability to effectively articulate and “tell the story” to all audience levels and influence others.
• Demonstrated process improvements and innovative thinking skills.
• Proven collection skills and negotiation skills.
• Ability to professionally manage difficult customer communications.
• Strong Excel skills including formulas, graphs, pivot tables, and linked spreadsheets.
• Ability to contribute to objectives & goals.
• Relates well to all levels of internal and external people; builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.
• Can effectively cope with change; can shift gears comfortably, handle risk and uncertainty.
• Track record of working effectively with peers throughout the organization.
• Drives business results through clear communication and collaboration.
• Well-organized, extreme attention to detail, and a self-directed individual.
• Strong work ethic and unquestionable integrity.
• Ability to work 3 days a week onsite at our Wilsonville, OR office.

About the Company

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals, and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.