Temporary Senior Collections Analyst

About the Role

As a Senior Collections Analyst, you’ll focus on taking full ownership of tackling complex, aged debt (>180 days overdue) on our NAMER ledger, resolving customer queries, and driving cash recovery. We are seeking an experienced, high-impact Senior Collections Specialist to join our NAMER finance team on a 4-month contract.

Responsibilities

• Aged Debt Recovery (180+ Days): Conduct deep-dive analysis into the NAMER aged debt profile to identify high-priority accounts, root causes of non-payment, and actionable recovery strategies.
• Customer Engagement & Negotiation: Proactively contact key NAMER accounts via phone and written correspondence; apply tactful influence and strong negotiation skills to secure payment commitments or structured settlement plans.
• Cross-Functional Stakeholder Alignment: Partner directly with internal Client Account Managers, Billing, Cash Application, and Business teams to rapidly resolve open queries, disputes, and short payments blocking cash collection.
• End-to-End Collections Operations: Manage dunning workflows, maintain precise collection notes/ledger updates, and perform daily tracking against aggressive 4-month cash recovery targets.
• Reporting & Escalations: Provide clear, actionable weekly aging updates to management, highlighting at-risk accounts, dispute bottlenecks, and recommended next steps.
• Ledger Integrity & Reconciliation: Support AR data accuracy, investigate payment discrepancies, and ensure accurate subledger reconciliation across assigned accounts.

Qualifications

The essentials:

• 3-4+ years of B2B credit control and collections experience, specifically managing complex NAMER ledgers and high-risk/aged debt profiles (180+ days).
• Self-Starter & Autonomous: Able to hit the ground running with minimal supervision, taking full ownership of your assigned portfolio from day one.
• Influencing & Stake