COLLECTIONS ANALYST - SPECIALIST

About the Role

Kelly Services is seeking an experienced Collections Specialist - Collections Analyst for a contract opportunity with a hybrid schedule. This role is ideal for a detail-oriented collections professional who is comfortable managing customer accounts, resolving payment issues, partnering with internal teams, and working independently in a fast-paced environment.

What You'll Do

Collections

• Manage collections activities for an assigned portfolio of customers.
• Reconcile customer accounts accurately and efficiently to support timely payment.
• Investigate and resolve collection issues and account discrepancies.
• Monitor debit balances and other issues that may impact cash forecasting.
• Communicate collection and payment status with internal teams.
• Provide professional customer service while developing strong customer relationships.
• Review customer credit holds and determine which orders may be released.
• Develop and recommend payment arrangements with customers.
• Partner with Credit Analysts regarding collection issues, credit holds, and potential credit-limit changes.
• Work closely with Sales regarding account status, orders, and payments to maximize revenue opportunities.
• Identify accounts that may require bad debt reserves based on aging, payment trends, and country risk.
• Identify customers that should be referred to collection agencies.
• Provide collections documentation and information for internal and external audits.

Reporting & Analysis

• Generate daily performance reports and track team metrics.
• Meet month-end and quarter-end reporting deadlines.
• Prepare collections reports and analyze trends, activity, and key performance indicators.
• Provide analysis and insights to management as requested.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or equivalent experience.
• 3+ years of collections experience within a medium to large organization.
• Fluent Spanish required.
• Advanced Microsoft Excel skills.
• Experience with SAP Financial modules.
• HighRadius experience preferred.
• Strong knowledge of Microsoft Office, including Outlook, Word, and PowerPoint.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong attention to detail with the ability to identify trends and interpret complex financial data.
• Comfortable working independently with minimal supervision.
• Sound judgment and the ability to develop recommendations and solutions.
• Professional and confident when communicating with customers, Sales, and various levels of management.
• Collaborative team player who can work effectively across departments.

Pay & Schedule

• Pay Rate: $28.85–$33.65/hour
• 3–6 Month Contract
• Hybrid Schedule: 3 days onsite / 2 days remote

Benefits

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.