Collections Analyst

About the role

We are seeking a detail-oriented Analyst to join our team. In this role, you will manage a portfolio of commercial (B2B) accounts and serve as the main point of contact for customers with past-due balances.

Responsibilities

• Manage high-volume B2B outbound calls and emails to negotiate and secure past-due payment commitments.
• Track and follow up on promised payments to ensure timely receipt.
• Research and resolve billing discrepancies, missing POs, and POD issues.
• Partner with internal teams to clear payment roadblocks.
• Monitor aging reports to flag high-risk accounts and execute targeted collection actions.
• Enforce credit holds in accordance with policy and update Sales on account status changes.
• Track job-specific lien deadlines and prepare required documentation (e.g., preliminary notices).
• Compile complete credit files for legal referral when internal collection efforts are exhausted.
• Maintain detailed, legally defensible collection notes and update all activity in ERP/credit systems.

Requirements

• 1+ year of experience in an Account Collections position
• Experience contacting customers about unpaid invoices (email/phone)
• Experience researching billing disputes or payment issues
• Experience in monitoring aging reports
• Experience working in Excel (VLOOKUPs, Pivot tables)
• Bachelor's degree

Benefits

• 401k with up to 4% match
• Medical, dental, vision, life insurance, short and long-term disability
• Critical illness, hospital indemnity, accident coverage
• Medical and Dependent Care Flexible Spending Accounts

This 2-month contract position is in the Smyrna area, working in-office. Must be authorized to work in the U.S.; sponsorships are not available. No remote options.