Collections Analyst

Key Responsibilities

• Contact customers via phone, email, and written correspondence to collect overdue payments
• Review customer accounts to identify delinquent balances and prioritize collection efforts
• Negotiate payment plans and settlements in accordance with company guidelines
• Maintain accurate and up-to-date records of all collection activities
• Investigate and resolve billing discrepancies or payment disputes
• Monitor aging reports and escalate high-risk or long-overdue accounts as needed
• Work closely with sales, customer service, and accounting teams to resolve issues
• Ensure compliance with federal, state, and local collection laws and regulations

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1–3 years of experience in collections, accounts receivable, or a related financial role
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally and tactfully
• Proficiency with accounting software, CRM systems, and Microsoft Excel
• Strong attention to detail and organizational skills
• Knowledge of FDCPA and other applicable collection regulations (preferred)