Collections Analyst

About the role

This position is responsible for the administration and collection of major retail Home Center, customer accounts for Oldcastle APG. Position is primarily responsible for oversight, research and resolution of open balances. This is a hybrid position located in Atlanta, GA.

Responsibilities

• Establish and maintain effective and cooperative working relationships with customers and sales
• Collection calls and/or correspondence in a fast-paced goal oriented accounting department
• Provide customer service regarding collection issues, prepare customer refund and account adjustment requests, resolve discrepancies and short pays.
• Responsible for monitoring and maintaining the financial integrity of accounts receivable accounts
• Insure company adherence to corporate credit policies and procedures for consistent handling of collection matters to maintain good customer relations
• Research and respond to all accounts receivable inquires in a prompt manner
• Communicate and follow up effectively and timely with customers regarding accounts
• Preparation of monthly reports on condition of A/R
• Improves receivable turnover through efficient collection follow-up, while maintaining and promoting favorable customer relations.
• Analyzes paying practices of customers and recommends action on delinquent accounts
• Identify problem accounts and provide regular updates of receivables to Controller
• Assists in developing and updating procedures as needed
• Run sales reports from database and uploads to spreadsheet for analysis and support
• Research and resolve transactions in the unapplied account
• Monitors credit hold and customers line of credit
• Other duties as assigned

Requirements

• Associate's Degree from a two year college and/or a minimum of 3 years of Accounts Receivable experience
• Intermediate to advanced Excel skills and proficient with MS office
• Excellent organizational and time management skills
• Ability to analyze/reconcile large and complex data sets
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Previous accounting experience and excellent written and verbal communication skills
• Knowledge of basic accounting math and accurate in data entry and data research with 10-key operation experience
• Ability to read and comprehend simple instructions, short correspondence, and memos