Collections Account Specialist (Remote in EST or CST)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together. How we work matters just as much as what we achieve.

About the role

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will maintain client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will handle sensitive financial data for our clients; a credit review is included in the background screening process.

Candidates located in the PST and MST areas are not eligible for this role. You must reside in the EST and CST areas. Must be legally authorized to work in the US; employer will not sponsor visas now or in the future.

Schedule

You must have availability to work Monday through Friday from 8:00 AM to 5:30 PM EST / 7:00 AM to 4:30 PM CST. Specific schedule within those hours may vary or change as needed.

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests.
• Communicate with and maintain a good working relationship across business units at Pitney Bowes.
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
• Complete other duties as assigned.

Requirements

• 2 or more years of client service experience.
• Prior experience in collections, account management, and/or billing reconciliation (preferred).
• Proven time management skills.
• Excellent professional written and oral communication.
• Able to work independently and prioritize and schedule daily activities while functioning in a team environment.
• Strong organizational skills (Microsoft Office Suite experience a plus).
• Strong interpersonal skills and ability to work with others.
• Attention to detail; excellent problem-solving and analytical skills.
• Appropriate work-from-home setting for a client-facing environment.

Benefits

• Opportunity to grow and develop your career.
• Inclusive environment that encourages diverse perspectives and ideas.
• Challenging and unique opportunities to contribute to the success of a transforming organization.
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs).